Privacy Policy

At SiteReady ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SHEQ compliance and tender document generation platform (the "Services").

By accessing or using our Services, you agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Account information: Name, email address, phone number, password
• Company profile: Company name, registration number (CIPC), VAT number, B-BBEE level, CSD details
• Director information: Names and positions of company directors
• Project information: Site addresses, project names, principal contractors, work descriptions
• Payment information: Processed securely through third-party payment processors

1.2 Information Collected Automatically

• Device information: IP address, browser type, operating system
• Usage information: Pages visited, features used, documents generated
• WhatsApp interactions: Message content when using our WhatsApp bot

2. How We Use Your Information

• Generate SHEQ compliance documents (safety files, risk assessments)
• Generate tender pack documents for government and private tenders
• Pre-fill documents with your company and director information
• Send WhatsApp notifications and document links
• Process payments and manage your subscription
• Improve our Services and develop new features
• Send service-related communications
• Comply with legal obligations

4. Document Storage

Documents you generate are stored securely on Cloudinary (cloud storage). You can access your documents through the download links we provide. Documents are retained for the duration of your account plus 90 days after account closure.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share information with:

• Service providers: Cloud hosting (Vercel), file storage (Cloudinary), payment processing (PayFast)
• Legal requirements: When required by law or to protect our rights

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure password hashing, and access controls. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt out of marketing communications
• Request a copy of your data

To exercise these rights, contact us via our contact form.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform.